We are looking for a remote professional customer support associate to help us accomplish our mission of improving lives through supporting regenerative agriculture.

What you will do!

• Respond to all customer inquiries via phone, email and some social media
• Place and cancel phone orders
• Manage all returns, exchanges and refunds
• Record and escalate any quality control issues to the appropriate team member(s)
• Maintain and enhance strong customer relationships
• Educate consumers on product features and benefits
• Provide timely follow up to all inquiries, ensuring a wrap around customer support experience
• Participate in up-selling and cross-selling at appropriate opportunities
• Take ownership of this role to help create a positive and empowered support team
• Act as a company “gatekeeper” to ensure management and team are aware of any escalating issues

In your cover letter you MUST tell us your favorite movie – your application will not be accepted if you do not.

Who you are!

• Self-starter with a proven history of customer support experience
• Professional and patient, willing to work through escalations in a calm manner
• Exceptional phone skills that involve active listening and comprehension
• Excellent communication skills and the ability to work with a variety of situations and characters
• Familiar with Groove, Slack, Shipstation preferred, or other similar platforms is fine
• Team player who is willing to learn and grow in this role and company

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location