Customer Service Associate


Customer Service Associate

$18 an hour – Full-time

Job details


$18 an hour

Job Type

Full Job Description

We are looking for a remote professional customer support associate to help us accomplish our mission of improving lives through supporting regenerative agriculture.

What you will do!

  • Respond to all customer inquiries via phone, email and some social media
  • Place and cancel phone orders
  • Manage all returns, exchanges and refunds
  • Record and escalate any quality control issues to the appropriate team member(s)
  • Maintain and enhance strong customer relationships
  • Educate consumers on product features and benefits
  • Provide timely follow up to all inquiries, ensuring a wrap around customer support experience
  • Participate in up-selling and cross-selling at appropriate opportunities
  • Take ownership of this role to help create a positive and empowered support team
  • Act as a company “gatekeeper” to ensure management and team are aware of any escalating issues

In your cover letter you MUST tell us your favorite movie – your application will not be accepted if you do not.

Who you are!

  • Self-starter with a proven history of customer support experience
  • Professional and patient, willing to work through escalations in a calm manner
  • Exceptional phone skills that involve active listening and comprehension
  • Excellent communication skills and the ability to work with a variety of situations and characters
  • Familiar with Groove, Slack, Shipstation preferred, or other similar platforms is fine
  • Team player who is willing to learn and grow in this role and company

Job Type: Full-time

Pay: $18.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Vision insurance
  • Work from home


  • 8 hour shift
  • Weekend availability

Work Location: One location


Log in with your credentials


Forgot your details?

Create Account