February 24, 2022

Full-time

Exela Technologies Inc.

Customer Service Associate Specialist:: 1+ to 2 Years (EES)

About Exela

Exela Technologies, Inc. (Exela) is a location agnostic, global business process automation (BPA) leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.

Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 18,300 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune® 100, along with many of the world’s largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.

Why Exela?

A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients’ needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.

Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital innovation, be part of the revolution!

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Summary:

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

· Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.

· Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.

· Create inventory, service, and supply orders and returns.

· Document information in all logs and reports with keen attention to detail.

· Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.

· Daily interaction with Customers, Service Technicians, Managers, and vendors.

· Facilitate any shared e-mail boxes.

· Perform other tasks as assigned and participate in cross-training

· Adhere to all safety procedures

SKILLS AND

REQUIREMENTS:

· High school diploma or equivalent (GED) preferred

· Minimum of 1-year customer service related experience

· Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment

· Ability to interface with end-user in a professional manner, sense of urgency

· Excellent communication skills both verbal and written (telephone)

· Ability to effectively work individually or in a team environment

· Competency in performing multiple functional tasks

· Ability to meet employer’s attendance policy

· Lifting up to 50 pounds

· Standing for long periods of time

· Significant walking

· Valid driver’s license with a good driving record

· Willingness to submit to a pre-employment drug screening and criminal background

Job Type: Full-time

Schedule:

• 7-hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Customer Service Associate Specialist

Customer Service Associate Specialist:: 1+ to 2 Years (EES)

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