We are looking for an enthusiastic and eager to learn application support/tech specialist with at least 1-3 years of experience preferably at software as a service company.

Work Environment

We are a SAAS company providing practice management and telehealth solution to health care providers. We are a supportive team that values open communication, hard work and true teamwork.

About the position

This is a full-time contract, long term position with 40 hours per. Remote position- preferable candidate should be from the east cost or wiling to work EST hours (8 am -5 pm EST)

Your responsibilities:

• Troubleshoot technical issues and assist customers with technical difficulties via email, chat, and live video.
• Identify and report customer’s feedback, issues and bugs.
• Assist in writing technical guides and resources.
• Assist with QA testing of new software releases.
• Help customers to get the best out of our software by providing them with answers and participating in QA live video sessions.
• Work with our engineering team to address bugs and issues/improvements identified by customers.
• Respond to inquiries from potential customer.

Your technical knowledge should include:

• Excellent knowledge of various operating systems: Windows, Mac OS, iOS and Android
• Excellent knowledge of browser capabilities and settings Chrome, Firefox, Safari
• Experience with ticketing system: Zendesk
• Experience with issue tracking system: JIRA
• Experience with any analytics system and logging system is a plus
• Programming experience is a plus

About you

• You’re tech savvy, who loves technology and is excited learning about new trends.
• You’re are learning fast and can think on your fee.t
• You’re enthusiastic, have people skills and genuinely love to help people.
• You’re a problem solver, who can analyze and think outside the box.
• You’re a team player, who likes to be challenged.
• You’re extremely organized and can multi-task and pay attention to details.
• You’re self-starter and fast and eager to learn.
• You have very strong communicative skills and excellent writing skills.
• You feel comfortable talking to people in group setting.
• You have high work ethics.
• You have Bachelor’s degree.

If you feel you’re a good match, please apply and provide your CV

We’re looking forward to meeting you!

Job Types: Full-time, Contract

Job Types: Full-time, Contract

Pay: From $20.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Why should we hire you?
• Have you provided customer support in a tech company- software as a service (SAAS) space and if yes, how many. years.
• What machines and how many do you have including mobile (e.g. PC, MAC, iPad)?

Education:

• Bachelor’s (Required)

Work Location: Remote