Software Customer Support Specialist (Remote)


Software Customer Support Specialist (Remote)

From $20 an hour – Full-time, Contract

Job details


From $20 an hour

Job Type


  • Bachelor’s (Required)

  • US work authorization (Required)

Full Job Description

We are looking for an enthusiastic and eager to learn application support/tech specialist with at least 1-3 years of experience preferably at software as a service company.

Work Environment

We are a SAAS company providing practice management and telehealth solution to health care providers. We are a supportive team that values open communication, hard work and true teamwork.

About the position

This is a full-time contract, long term position with 40 hours per. Remote position- preferable candidate should be from the east cost or wiling to work EST hours (8 am -5 pm EST)

Your responsibilities:

  • Troubleshoot technical issues and assist customers with technical difficulties via email, chat, and live video.
  • Identify and report customer’s feedback, issues and bugs.
  • Assist in writing technical guides and resources.
  • Assist with QA testing of new software releases.
  • Help customers to get the best out of our software by providing them with answers and participating in QA live video sessions.
  • Work with our engineering team to address bugs and issues/improvements identified by customers.
  • Respond to inquiries from potential customer.

Your technical knowledge should include:

  • Excellent knowledge of various operating systems: Windows, Mac OS, iOS and Android
  • Excellent knowledge of browser capabilities and settings Chrome, Firefox, Safari
  • Experience with ticketing system: Zendesk
  • Experience with issue tracking system: JIRA
  • Experience with any analytics system and logging system is a plus
  • Programming experience is a plus

About you

  • You’re tech savvy, who loves technology and is excited learning about new trends.
  • You’re are learning fast and can think on your fee.t
  • You’re enthusiastic, have people skills and genuinely love to help people.
  • You’re a problem solver, who can analyze and think outside the box.
  • You’re a team player, who likes to be challenged.
  • You’re extremely organized and can multi-task and pay attention to details.
  • You’re self-starter and fast and eager to learn.
  • You have very strong communicative skills and excellent writing skills.
  • You feel comfortable talking to people in group setting.
  • You have high work ethics.
  • You have Bachelor’s degree.

If you feel you’re a good match, please apply and provide your CV

We’re looking forward to meeting you!

Job Types: Full-time, Contract

Job Types: Full-time, Contract

Pay: From $20.00 per hour


  • 8 hour shift

Application Question(s):

  • Why should we hire you?
  • Have you provided customer support in a tech company- software as a service (SAAS) space and if yes, how many. years.
  • What machines and how many do you have including mobile (e.g. PC, MAC, iPad)?


  • Bachelor’s (Required)

Work Location: Remote


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